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Warranty

NO HASSLE WARRANTY

*All WETFLY products are carefully inspected to assure product consistency and quality and are guaranteed against manufacturer's defects in materials and craftsmanship for the life of the product by its original owner. Damaged or defective products must be returned in their entirety to WETFLY LLC, Repair Department, 12754 N Hauser Lake Rd, Hauser, ID 83854. Please include a detailed explanation as to the cause or situation that lead to the problem. This explanation helps us help our customers and allows us to improve upon the quality of our products.

 

submit a Warranty Claim:

Step 1: 

Click "Add to Cart" button below

Step 2: 

Warranty form will pop up, fill out required fields. When complete select "Add to Cart", follow checkout procedure.

Step 3:  

Ship damaged product to:

WETFLY LLC, Repair Department
23708 139th Drive SE
Snohomish WA 98296

  • This is required. Your warranty claim will not be processed otherwise.
  • Please include your name and contact information with the repair. (or include a print out of your email confirmation)
  • For Rods please send in Rod Tube and include all Rod Segments

WETFLY reserves the right whether to repair or replace any product covered by this warranty and the right to replace any discontinued models or parts with current models or parts when necessary.

NO HASSLE WARRANTY CLAIM
50.00

All WETFLY products are carefully inspected to assure product consistency and quality and are guaranteed against manufacturer's defects in materials and craftsmanship for the life of the product by its original owner.

However life happens...We have you covered with our "No Hassle Policy" Simply select the "Add to Cart" button below and follow the instructions. 

* If you feel you have received a damaged product please contact us immediately within 10 days of purchase. 

Quantity:
Add To Cart

New product Registration:

Filling out the Product Registration below will establish yourself as the original owner of the product and ensure warranty protection.

Name *
Name
Please also include size, and/or other details
Purchase Date *
Purchase Date
Where did you purchase this product
Online or In Store *
Address *
Address
Phone
Phone

FAQ

Q: What if I received a damaged product?
A: If you feel you have received a damaged product please contact us immediately within 10 days of purchase. 

Q: What happens if I stepped on it, closed my door on it or yanked it too hard getting it untangled from a tree?
A: No Questions Asked. Send it in!

Q: Can I purchase individual components?
A: WETFLY does not inventory replacement parts or segments for resale with exception to the tenkara tips (common tip breaks due to mishandling)  The reason why is it would require us to pass significant cost onto our customers to inventory, warehouse and process individual components. We have sold thousands and thousands of rods over the years. We have processed limited warranty claims and to hold inventory doesn't justify the expense. Our preference is to provide you with great pricing on your initial purchase and provide a  "no hassle warranty" option to get you back on the water

Q: Why is the Warranty $50? I purchased my rod for only $75 on a discount website
A: Our Warranty policy was developed for customers who purchase our products at full MSRP. Often times our Retail partners are able to offer amazing deals on WETFLY products passing on the saving to you for your initial purchase. Our fly rod MSRPs are typically much lower than our competitors at full MSRP, in some case over 50% lower for comparable craftsmanship and components. So when you purchase a WETFLY rod below the MSRP, you really are getting a GREAT DEAL!   Most warranties are void if purchased at a discount store. Because we have a "No Hassle Warranty Policy" we offer it to everyone.

Q: Why do I have to send my Warranty Claim in?
A: Please include a detailed explanation as to the cause or situation that lead to the problem. This explanation helps us help our customers and allows us to improve upon the quality of our products. We also want insure this is not a manufactures defect. Your order will not be process if product is not received.

Q: Can I send in multiple products all at once?
A: Yes, you can send in multiple products all at once to save on shipping, but you will need to purchase a warranty claim for each product. After you add the first one to your cart repeat the process for each item. 

WETFLY reserves the right whether to repair or replace any product covered by this warranty and the right to replace any discontinued models or parts with current models or parts when necessary.